Windows Explorer Crashing in Windows 11

Posted: January 22, 2023 in Windows, Computers and Internet
Tags: , , , , ,

Recently one of my computers had an issue with the Windows Explorer. It was crashing constantly when I try to click, right click or hover on a Zip file. When the Windows Explorer crashes, it will log an event as below.

After bit of checking, found this was due to BIB.DLL which is located by default in C:\Program Files\Common Files\Adobe\Adobe Drive CS4. The way to stop this from occurring is by removing all CS4 Drive Context Menu entries from Registry.

If you do not want Adobe CS4 you can uninstall that, otherwise you need to remove some CS4 related entries from registry.

I searched for the GUID “C95FFEAE-A32E-4122-A5C4-49B5BFB69795” of Adobe Drive ADFS Menu using RegEdit and deleting the below 3 context menu entries fixed the issue for me.

HKEY_CLASSES_ROOT\Drive\shellex\ContextMenuHandlers\{C95FFEAE-A32E-4122-A5C4-49B5BFB69795}

HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\{C95FFEAE-A32E-4122-A5C4-49B5BFB69795}

HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ContextMenuHandlers\{C95FFEAE-A32E-4122-A5C4-49B5BFB69795}

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